General position and conditions
General Terms and Conditions
General Terms and Conditions for e-shops
These general terms and conditions ("Terms") govern the rights and obligations of you as buyers and us as sellers within the framework of contractual relationships concluded through distance communication, specifically through the e-shop on the website aroma-deva.com.
All information about the processing of your personal data is contained in the Principles of Processing Personal Data.
We communicate exclusively remotely. Therefore, it also applies to our Contract that means of distance communication are used without the simultaneous physical presence of the parties.
If any part of these Terms and Conditions contradicts the individual agreement within your order, the agreement concluded within the order shall prevail.
Some definitions
- Digital performance: data or digital service provided in digital form;
- Price: financial amount for the Goods;
- Price for shipping: financial amount for delivery, packaging and postage;
- Total price: sum of Price, shipping and other fees;
- VAT: value added tax;
- E-shop: Dmytro Iliuk – Aroma online store Deva;
- Invoice: tax document issued after payment of the Total Price;
- Order: Your proposal to conclude a contract for the purchase of goods;
- Consumer: a natural person who does not act as a business;
- Entrepreneur: a person registered in the Commercial Register or a holder of a trade license;
- Contract: a purchase contract concluded remotely by confirming the order;
General Provisions
The purchase of Goods is possible only via the web interface of the e-shop. It is your obligation to provide correct and truthful data, which we consider binding.
Conclusion of the contract
- The contract is concluded in Slovak via the e-shop.
- By submitting the order, you agree to these Terms and Conditions.
- After submitting the order, you will be sent a confirmation by e-mail - this concludes the Contract.
- In the event of an obviously incorrect price, we are not obliged to deliver the goods, even if you have received a confirmation.
User account
- By registering, you will gain access to your account and order history.
- You are obliged to maintain the data correctly and protect your password.
- We may cancel your account after a year of inactivity or in case of breach of the contractual terms. conditions.
Price and payment terms
- The price is always stated in the e-shop including VAT.
- Payment is made before the goods are delivered.
- Payment methods:
- Bank transfer (due within 48 hours);
- Payment by card online (Shoptet Pay);
- Cash on delivery of goods;
- Cash on delivery.
- The invoice is issued electronically after payment and delivered by e-mail.
- Ownership of the goods passes after full payment of the price.
Delivery of goods
- Delivery via DPD, Packeta, Slovenská post.
- Delivery only within the Slovak Republic.
- The maximum delivery time is 30 days from the conclusion of the contract.
- Upon receipt, it is necessary to check the integrity of the packaging.
Liability for defects
- The consumer has the right to complain about a defect within 24 months from receipt.
- The entrepreneur is obliged to point out the defects immediately after their discovery.
- In the event of obvious damage to the shipment, we recommend not accepting the shipment and contacting us.
Complaints
You can file a complaint in writing or by e-mail to dimon.ilyuk.25@gmail.com.
It is necessary to provide a description of the defect, identification data and attach proof of purchase (invoice). We will eliminate the defect no later than 30 days from the receipt of the complaint.
Withdrawal from the contract
- The consumer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods.
- Notify the withdrawal by e-mail or in writing to our address.
- The goods must be returned clean, preferably in the original packaging within 14 days.
- We will refund the money within 14 days of receiving the notification of withdrawal.
Submitting suggestions and complaints
- Send complaints and suggestions by e-mail to dimon.ilyuk.25@gmail.com.
- The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate Žilina, Predmestská 1359/71, 010 01 Žilina.
- Complaints can also be submitted online at soi.sk.
Alternative dispute resolution
If you are not satisfied with the handling of your complaint, you can request alternative dispute resolution pursuant to Act No. 391/2015 Coll.
The list of entities is available on the website of the Ministry of Economy of the Slovak Republic.
Final Provisions
- Communication takes place electronically via e-mail.
- The contract can only be amended in writing.
- In the event of force majeure, we are not liable for damage.
- These Terms and Conditions are effective from August 9, 2024.
Annex No. 1 – Complaint Form
Recipient: Dmytro Iliuk – Aroma Deva
E-mail: dimon.ilyuk.25@gmail.com
- Name and surname
- Address
- Order and invoice number
- Date of order and receipt
- Name of goods, description of defect
- Required method of handling the complaint
Annex No. 2 – Withdrawal form
(Fill in and send only if you wish to withdraw from a distance contract)
- To: Dmytro Iliuk – Aroma Deva
- I hereby give notice that I withdraw from the contract for the delivery of the product: …
- Date of order/receipt: …
- Name and address of the consumer
- Signature (in case of paper form)
- Date
Instructions on exercising the right of withdrawal:
The consumer has the right to withdraw from the contract within 14 days without giving any reason.
After withdrawal, all payments, including postage, will be refunded within 14 days of receipt of the notification.
These Terms and Conditions come into force 9. 8. 2024.
